Support Center

We're here to help. Find answers to common questions or reach out directly.

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Frequently Asked Questions

iOS: Go to Settings on your iPhone → your name → Subscriptions → Pocket Welder Helper → Cancel Subscription.

Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Pocket Welder Helper → Cancel.
Open Pocket Welder Helper → Settings → tap "Restore purchases". Make sure you're signed in with the same Apple ID or Google account you used to subscribe. If you still have issues, email us at pocketwelderhelper@gmail.com.
Pro ($2.99/month) — No ads, all calculators (bend planner, pipe offset, weight, table legs, cost estimator), all reference charts (aluminum filler, stainless, gas tips, tap drill), advanced quote generator with PDF export, machine logbook, and custom weld settings.

Elite ($5.99/month) — Everything in Pro, plus AI Weld Assistant (10 questions/day), Infinity Cube Calculator, Trefoil Knot Calculator, Geometric Wall Art Calculator, and priority support.
Sign in with Google or Sign in with Apple in Settings → Account. Your Machine Logbook and Saved Quotes will be automatically backed up to the cloud and restored on any device you sign into.
Open Pocket Welder Helper → Settings → Account → scroll down → tap "Delete account". You'll be asked to confirm twice before your account and all associated data is permanently deleted. This action cannot be undone.

Note: Deleting your account does not automatically cancel your subscription. Please cancel your subscription separately through the App Store or Google Play before deleting your account.
Try these steps in order:

1. Force close the app and reopen it
2. Check for app updates in the App Store or Google Play
3. Restart your device
4. Uninstall and reinstall the app (your data will be restored if you're signed in)

If the issue persists, email us at pocketwelderhelper@gmail.com with your device model and iOS/Android version.
Go to Settings → tap "Restore purchases". If that doesn't work, email us at pocketwelderhelper@gmail.com with your receipt or order number and we'll sort it out quickly.
Yes — all weld settings, reference charts, and calculators work fully offline. The community feed, articles, and AI Weld Assistant require an internet connection.

Managing Your Subscription

Subscriptions are managed through the App Store or Google Play — not through Pocket Welder Helper directly.

To cancel on iOS:

  1. 1 Open Settings on your iPhone
  2. 2 Tap your Apple ID / name at the top
  3. 3 Tap Subscriptions
  4. 4 Tap Pocket Welder Helper
  5. 5 Tap Cancel Subscription

To cancel on Android:

  1. 1 Open the Google Play Store
  2. 2 Tap your profile icon (top right)
  3. 3 Tap Payments & subscriptions → Subscriptions
  4. 4 Tap Pocket Welder Helper → Cancel

Download the App

Pocket Welder Helper is free to download on both iOS and Android.

App Store Google Play

Contact Us

For support inquiries, subscription issues, or feedback, email us at:

pocketwelderhelper@gmail.com


We typically respond within 1–2 business days.